Privacy Policy
Effective Date: 06/17/2025
Optimal Wellbeing Counseling is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.optimalwellbeingcounseling.com, and use our services. This policy complies with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
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Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, mailing address, and any other information you voluntarily provide via contact forms, appointment requests, or intake documents.
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Health Information: If you submit health-related details (e.g., symptoms, mental health history) through secure forms, we treat this as Protected Health Information (PHI) and safeguard it in accordance with HIPAA.
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Usage Data: Information about your device and how you use the website, such as IP address, browser type, pages visited, and timestamps.
How We Use Your Information
We may use your information to:
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Respond to your inquiries or appointment requests
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Provide mental health services and support
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Send administrative information (e.g., confirmations, updates)
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Improve website performance and user experience
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Comply with legal or regulatory obligations
Disclosure of Your Information
We do not sell or rent your personal or health information. We may disclose your information in the following cases:
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With your consent
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To service providers who assist in running our website or practice, under confidentiality agreements
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When required by law, such as to comply with legal obligations or protect rights and safety
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In the case of emergencies, especially when there is a risk of harm to self or others
HIPAA Compliance
We are a HIPAA-compliant practice. Any PHI collected through our website or during the course of providing therapy services is protected under HIPAA guidelines. We implement appropriate administrative, physical, and technical safeguards to secure your information.
Cookies and Tracking Technologies
We may use cookies and other tracking technologies to improve your browsing experience. You can set your browser to refuse cookies, but this may limit some website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
Your Rights
You have the right to:
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Access or request a copy of your personal or health information
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Request correction or deletion of your data
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Withdraw consent for communications at any time
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File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact us at:
fauzia@optimalwellbeingcounseling.com
Contact Us
If you have any questions about this Privacy Policy, or how your information is handled, please contact:
Optimal Wellbeing Counseling, LLC
7380 W Sand Lake Rd, Suite 500
Orlando, FL 32819
fauzia@optimalwellbeingcounseling.com
(407) 349-3058
Terms & Conditions
These Terms and Conditions ("Terms") govern your access to and use of this website and any services provided through it, including telehealth services. By accessing this website and/or scheduling or participating in telehealth sessions, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the website or services.
Purpose of the Website
This website provides information about our mental health counseling services and allows users to schedule appointments, access telehealth sessions, and communicate securely. The website is not intended for use in emergencies or for providing urgent mental health care.
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Telehealth Services
By using our telehealth services, you acknowledge and agree to the following:
Eligibility: You must be physically located in a state where the therapist is licensed to practice. We reserve the right to deny or discontinue services if we determine you are located outside of a jurisdiction in which we are authorized to practice.
Technology: You are responsible for providing the technology necessary to participate in telehealth sessions (e.g., a stable internet connection, webcam, microphone). We are not responsible for interruptions due to technology failure on your end.
Confidentiality: Telehealth sessions are conducted using HIPAA-compliant video conferencing platforms. While we take every reasonable precaution to protect your privacy, there are inherent risks in the transmission of information over the internet.
Informed Consent: Prior to starting telehealth services, you will be required to sign a separate Telehealth Informed Consent form.
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No Emergency or Crisis Services
This website and our telehealth services are not appropriate for emergency situations.
If you are experiencing a crisis, suicidal thoughts, or any other mental health emergency, call 911 or go to the nearest emergency room.
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No Therapist-Client Relationship Through Website Use
Viewing this website, submitting a contact form, or emailing us does not establish a therapist-client relationship. A formal relationship is only established once intake is completed, informed consent is signed, and both parties agree to proceed with services.
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Scheduling, Payment, and Cancellation
Scheduling: Sessions are scheduled via [insert scheduling method/platform]. We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.
Payment: Payment is due at the time of service unless otherwise agreed. We accept [insert accepted payment methods].
Cancellation Policy: Cancellations must be made at least [insert time frame, e.g., 24 hours] in advance. Missed appointments or late cancellations may incur a fee as outlined in your informed consent agreement.
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Intellectual Property
All content on this website, including text, graphics, logos, and videos, is the intellectual property of [Your Practice Name] and may not be copied, distributed, or used without written permission.
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Privacy and Security
We are committed to protecting your personal and health information in accordance with our Privacy Policy
and applicable HIPAA regulations. Any data you submit through secure forms or portals is handled confidentially.
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Limitation of Liability
To the fullest extent permitted by law, [Your Practice Name] disclaims liability for any direct, indirect, incidental, or consequential damages arising from your use of this website or telehealth services, including but not limited to technical failures, unauthorized access, or data breaches beyond our control.
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Third-Party Services
We may use third-party platforms (e.g., video conferencing tools, scheduling software) to facilitate services. While we select HIPAA-compliant tools, we are not responsible for their individual privacy practices or terms of service. You agree to abide by any third-party terms when using those tools.
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Modifications to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated effective date. Your continued use of the website or telehealth services constitutes acceptance of any changes.
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Governing Law
These Terms are governed by the laws of the state of [Your State], without regard to conflict of law principles.
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Contact Information
If you have questions about these Terms, please contact:
Optimal Wellbeing Counseling
7380 W Sand Lake Rd, Suite 500, Orlando, FL 32819
fauzia@optimalwellbeingcounseling.com
(407) 349-3058
Disclaimer/ HIPAA
Disclaimer
The information provided on this website is for general informational and educational purposes only and is not intended as a substitute for professional mental health advice, diagnosis, or treatment. Always seek the advice of your physician, psychologist, or other qualified mental health provider with any questions you may have regarding a medical condition or mental health concern. Do not disregard professional advice or delay seeking it because of something you have read on this website. In case of an emergency, call 911 or go to your nearest emergency room.
HIPAA Compliance
We are committed to protecting your privacy and complying with the Health Insurance Portability and Accountability Act (HIPAA). Any personal health information (PHI) you provide through this website, including contact forms or secure messaging portals, is kept confidential and safeguarded according to HIPAA regulations. We use secure methods to collect, store, and communicate your data to ensure your information remains private and protected at all times.